Surity360 · Whitepaper

The BID Evidence Chain

Five recurring failure modes in the Best Interests Duty evidence chain — and how to close each one in 30 days.

For: Australian advice practices, 3–25 advisers, $100M–$2B FUA · ~12 pages

The §961B safe-harbour test hasn't changed since 2012. The systems an Australian advice practice runs on have. ASIC's October 2025 Review of offshore outsourcing of financial services by advice licensees made the consequence explicit: the licensee carries the evidence chain, regardless of which CRM, platform or workflow tool holds the work. This paper diagnoses five recurring failure modes — unfindable evidence, stale fact find, unrecorded alternatives, implementation gap, expiry blind spot — against the live Australian advice stack: planning software (XPlan, Plutosoft, AdviserLogic, Midwinter), workflow CRMs (Worksorted, Practifi, Salesforce FSC), platforms (HUB24, North, Netwealth, BT Panorama, Macquarie, Praemium, CFS), client portals and document repositories.

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